Plans change — we get it. As a non-profit, rental income supports our community programming, so our policy balances flexibility with the impact of late cancellations.

Please note: This policy applies to rental fees only. Film licensing fees are non-refundable, as those payments are made to distributors in advance and are not returned to us.

Small Group Bookings (Fewer Than 25 People)

• 14+ days notice: Cancellations and date changes are accommodated.
• Less than 14 days: No refunds, but we’ll honour your deposit toward a rescheduled date.
• Less than 7 days: No refunds or credits.

Large Group Rentals (25+ People)

If you cancel:

• More than 30 days out: Full refund minus a $75 admin fee, or full rental credit (no fee).
• 15–30 days out: 50% refund, or 75% rental credit.
• 8–14 days out: 25% refund, or 50% rental credit.
• 7 days or less: No refund. A 25% rental credit may be offered case-by-case.

The Fine Print

• Refunds are returned to the original payment method within 10 business days.
• Rental credits are non-transferable, valid for 6 months, and apply to venue rental fees only (not staffing, concessions, or equipment).
• Credit use is subject to availability — book early.
• Emergencies happen. In exceptional circumstances (extreme weather, medical emergency, etc.), we may offer a full refund or credit at our discretion.

If We Have to Cancel

In the rare event we have to cancel (e.g., flood, equipment failure, building closure), you’ll receive a full refund of rental fees paid, or the option to reschedule.

Questions? Reach out before booking — we’re happy to help.